Returns Policy

Due to the size of the popcorn machines / cotton candy machines / hot dog machines no returns will be accepted. The boxes that the machines ship in are massive and they weight between 60 and 80 lbs. Offering returns is not an economical option with these machines. If there is damage / a problem with the machine then we can send out replacement parts.

If an item doesn't work or is damaged in shipment, please contact us immediately using the contact us menu selection. We offer free replacement on all defective items.

Food items cannot be returned under any circumstances. There will be no refunds for any food items.


We ship only to Canada. (We cannot ship to NWT/NU/YK/APO).

Due to the size of the machines if you live in a rual area outside of a major city center we may not be able to ship the machine to you. At that point we would require an alternative address or we would have to refund you.

When you place an order, we usually ship next day. If there are any delays in shipping you will be notified.

We offer free shipping on all of our Machines and Carts.  Accessories ship at actual shipping costs and don't ship for free unless you purchase a popcorn machine then accessories will ship for free. *Limited to 50lbs max for free shipping, depending on area.